At this time, Roys Store ships merchandise to locations within the United States
and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.
Additionally, Roys Store ships merchandise to most international locations.
The risk of loss and title for all merchandise ordered on this Web site pass to you when the
merchandise is delivered to the shipping carrier.
Customs and import duties may be applied to International orders when the shipment reaches its
destination. Such charges are the responsibility of the recipient of your order and vary from
country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs
office to verify whether the country to which you are shipping permits the shipment of your
products. Roys Store is not responsible for any direct, indirect, punitive,
or consequential damages that arise from improper international shipping practices.
Returns and Exchange Policy
We want you to be completely satisfied with your order. If for any reason youre not happy with
an item, please let us know within 30 days of your purchase date and we will gladly replace it or
exchange it.
Returned merchandise should include the original Roys packaging, with hangtags. Items must be
in the same condition as when it was received. Items that have been worn, altered or washed
will not be accepted.
Used or worn merchandise cannot be returned or exchanged.
Shipping and handling charges are non-refundable. You are responsible for the cost of any return
shipping.
We are not able to accept returns or exchanges on Sale or Close Out items.
If We Made a Mistake:
Hey, we try to be perfect, but were not! If weve sent you the wrong or damaged item, we will
take care of return shipping and send you a replacement at no additional charge. Please email
us at customerservice@royscabana.com. Please include your name and order number and a
Product Specialist will assist you with your return.
Return and Exchange Instructions:
Before returning any items, please email us at customerservice@royscabana.com to request a
Return / Exchange Authorization Form.
Please complete the form and include it, along with the item you wish to return within 30 days
of your purchase date.
We recommend you select a trackable shipping method and keep the tracking information for
your records until the return is complete. We suggest you use UPS or USPS Priority Mail or a
carrier that provides tracking. Roys is not responsible for lost shipments.
RETURN AND EXCHANGE NOTES:
All returns / exchanges must be completed within 30 days of your purchase date.
Refunds / exchanges may take up to 14 business days. Shipping charges are not refundable.
We DO NOT accept COD deliveries.
If you have any questions, please email customerservice@royscabana.com
and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands.
Additionally, Roys Store ships merchandise to most international locations.
The risk of loss and title for all merchandise ordered on this Web site pass to you when the
merchandise is delivered to the shipping carrier.
Customs and import duties may be applied to International orders when the shipment reaches its
destination. Such charges are the responsibility of the recipient of your order and vary from
country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs
office to verify whether the country to which you are shipping permits the shipment of your
products. Roys Store is not responsible for any direct, indirect, punitive,
or consequential damages that arise from improper international shipping practices.
Returns and Exchange Policy
We want you to be completely satisfied with your order. If for any reason youre not happy with
an item, please let us know within 30 days of your purchase date and we will gladly replace it or
exchange it.
Returned merchandise should include the original Roys packaging, with hangtags. Items must be
in the same condition as when it was received. Items that have been worn, altered or washed
will not be accepted.
Used or worn merchandise cannot be returned or exchanged.
Shipping and handling charges are non-refundable. You are responsible for the cost of any return
shipping.
We are not able to accept returns or exchanges on Sale or Close Out items.
If We Made a Mistake:
Hey, we try to be perfect, but were not! If weve sent you the wrong or damaged item, we will
take care of return shipping and send you a replacement at no additional charge. Please email
us at customerservice@royscabana.com. Please include your name and order number and a
Product Specialist will assist you with your return.
Return and Exchange Instructions:
Before returning any items, please email us at customerservice@royscabana.com to request a
Return / Exchange Authorization Form.
Please complete the form and include it, along with the item you wish to return within 30 days
of your purchase date.
We recommend you select a trackable shipping method and keep the tracking information for
your records until the return is complete. We suggest you use UPS or USPS Priority Mail or a
carrier that provides tracking. Roys is not responsible for lost shipments.
RETURN AND EXCHANGE NOTES:
All returns / exchanges must be completed within 30 days of your purchase date.
Refunds / exchanges may take up to 14 business days. Shipping charges are not refundable.
We DO NOT accept COD deliveries.
If you have any questions, please email customerservice@royscabana.com
